![]() ![]() Internet security company Norton have some helpful information about these types of bots and how you can protect against them.īots are also commonly used on social media platforms. Some bots function as malware that can gather passwords, find out your financial information or relay spam. However, there are other bots that are malicious and these can come in different formats. Organisations or websites often use these to answer common questions people may have online. Some bots look through the internet and index websites so that they can be found by search engines, while others are used to interact with people through messaging and are referred to as ‘chatbots’. Whether a particular bot is ‘good’ or ‘bad’, depends on what the person creating it has programmed it to do. What are bots?īots, also called internet robots, spiders, crawlers or web bots, are programmes that have been designed to do a specific task. Bots are something you may have heard of through social media, or in the news, or perhaps you’ve chatted to one on your phone companies website when you wanted help understanding your phone bill, or through Facebook messenger to enquire about an item you’ve returned to a clothes shop.īots are used by many companies to help answer customer queries, but they are also used by some people for malicious reasons like spreading misinformation and fake news online.
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